How I handle your information, what you are buying, and what happens if plans change. In plain words, so you can read it once and know where you stand.
This page covers the Disclaimer, the Refund Policy, the Terms of Service and the Privacy Policy for juliamann.ai and JULIA MANN AI PTY LTD (ACN 697 831 191, ABN 38 697 831 191). On this page, "I", "me" and "my" mean that company. By using this website or buying any product or service from me, you agree to what is written here. If you sign a services agreement with me, that agreement has the final say wherever it differs from this page.
Everything on juliamann.ai and across my channels, including blog posts, social media content, the Ahead of the Algorithm podcast, the free AI Tools Library, scorecards, community content, trainings and paid services, is for educational and informational purposes only.
Nothing here is legal, financial, accounting, tax, HR, recruitment or other professional advice. I am an AI and marketing expert, not your lawyer or accountant. AI tools and platforms change fast, and what I share was accurate when I published it. Check anything that carries real risk for your business with a qualified professional in that field.
Results shared on this site, including client case studies, testimonials and income or revenue figures, are examples only. They are not a promise that you will get the same outcome. What you get depends on your experience, your effort, your market, your offer, the decisions you make and many other things I do not control.
I do not promise or imply that you will make money, replace your income, or get a specific number of leads, bookings, reviews or sales from any content, training or service. I build systems properly and I do the work. I cannot guarantee what those systems produce for your business. Running a business involves risk, and your decisions and due diligence are yours.
AI tools get things wrong. They can produce inaccurate, outdated or badly worded answers, and they behave differently from one day to the next. I test what I build, but I cannot promise an AI system will be right every time.
If I set up a chatbot, AI agent, voice agent or automation for your business, you are responsible for reviewing it, approving it before it goes live, and checking that what it says to your customers is accurate for your business. Do not use an AI system as the only safeguard for anything involving health, legal, financial or safety decisions.
Some links on this website and in my content are affiliate links. I may earn a commission if you sign up or buy through them, at no extra cost to you. I only recommend tools and platforms I use or have tested, and the commission does not change what I recommend.
GoHighLevel is the platform I build client systems in. If you do not already have a CRM, I will recommend GoHighLevel and you will sign up through my affiliate link, which means I earn a recurring commission for as long as you stay on the platform. I will tell you that before you sign up. The account is always in your name and it is always yours, and you can leave at any time.
Other tools I may earn a commission on include Skool, Captions, ElevenLabs, OpenArt, Filmora and Higgsfield, among others. Affiliate links are disclosed where I use them.
No refunds are given for work that has been delivered or has started. Once a call has taken place, a review has been done or a build has been completed, the work has been done and it cannot be handed back. Where a refund is possible, it is set out below.
All prices are in Australian dollars and are shown on the page or proposal you buy from. Strategy Hours, Opportunity Maps, Build Days and the fixed-price GoHighLevel services are paid in full upfront. The Systems & Marketing Partner and Weekly Blog Writing are billed monthly in advance. Payments are processed through my payment providers (see the Privacy Policy below).
If a payment fails or is not made when due, I may pause work until it is sorted out.
Moved with 48 hours notice, no charge. Cancelled with less notice, or missed, the session is used and not refunded. Once the call has happened it is not refundable.
If you cancel within 48 hours of paying, and before I have sent the intake form, I will refund 50 percent. Once the intake form has been sent the work has started, and it is not refundable.
The Build Day is paid in full upfront. That payment holds your date, and I turn other work away to keep it, so it is not refundable if you cancel or do not go ahead. If you need to move the day, give me 5 business days notice and I will offer the next available date. If I have to cancel and cannot offer you a suitable new date, everything you have paid is refunded in full.
If we agree to end the engagement early, I will refund the part of the work not yet delivered, at my reasonable discretion. A completed Build Day is not refundable.
The partnership runs for 3 months, then month to month. After the first 3 months you can stop at any time with 30 days notice in writing, and you keep everything that was built. Email is fine.
The work is delivered month by month, so a month that has started is a month that has been used and it is not refunded. If you choose the 12 month option and pay upfront, the terms for any unused months are set out in your services agreement. Your signed agreement has the full details and it is the final word where it differs from this page.
This covers the Setup Sprint, Website, Booking Calendar Setup, Lead Magnet and Nurture System, AI Chat Bot, Google Review System and Blog Setup.
If you cancel before I have started the work, you get a full refund. Once the work has started, it is not refundable for a change of mind, because the time has already gone into your job.
Four blog posts a month, billed monthly in advance, month to month with no minimum term. To stop, email me before your next billing date. You keep the posts already written, and the month that has started is not refunded.
Once you have been given access, digital products, trainings and paid community content are not refundable, except where the law says otherwise. Free resources are free. Where something is sold through a platform such as Skool, that platform's own payment terms apply as well.
If I am unable to deliver something you have paid for, you get a refund for the part that was not delivered. That is my rule as much as yours.
Nothing in this Refund Policy limits your rights under the Australian Consumer Law. If a service has a major problem, you are entitled to the remedies the law gives you, and those cannot be signed away.
These terms apply when you buy from JULIA MANN AI PTY LTD (ACN 697 831 191, ABN 38 697 831 191). Each offer has its own page that says what is included. That page, these terms and any agreement you sign together make up the deal.
A one-on-one call to work through one issue and fix it on the call.
A structured review of your business, a written plan on your own private site with a 90 day roadmap, a Future Steps call and 7 days of follow-up questions.
A full day of implementation, with the Opportunity Map included, plus a short period of email support afterwards as set out on the page.
Monthly. Strategy and building together: calls every two weeks, one or two things built each month, everything already built kept running, and marketing guidance.
Single fixed jobs built in your own GoHighLevel account: the Setup Sprint, Website, Booking Calendar Setup, Lead Magnet and Nurture System, AI Chat Bot, Google Review System and Blog Setup.
Monthly. Four blog posts a month, written and published for you, optimised for search and AI search engines.
I also share free resources, the Ahead of the Algorithm podcast, blog posts, a community on Skool and paid trainings. Speaking and other custom work is covered by a separate agreement.
Each offer has a defined scope. Anything outside it is quoted separately, or added to your roadmap and sequenced. I build in GoHighLevel only. I do not manage paid advertising, film or produce video content, write your social posts, or give HR, recruitment or team management advice. Blog posts are only written as part of the Blog Setup and Weekly Blog Writing services.
Each of these is one fixed job. You get what is listed under "What you get" for that service on the services page on the day you pay. Anything listed as not included, or not listed at all, is quoted separately before I start it.
Weekly Blog Writing is charged on the same date each month. If a payment fails, writing is paused until it goes through. If the price changes, I will tell you at least 30 days before it applies, and you can cancel before then.
The tools I build in carry their own subscription and usage costs, including GoHighLevel and any AI or messaging services. You pay those directly to each provider and they are not included in my fees. I will flag a cost before recommending a paid tool, and I do not mark up your software costs. The exception is an affiliate commission, which I disclose.
If things are delayed on your side, dates move with them. The fee does not change.
Follow-up sequences, missed-call text-backs, reactivation campaigns, chatbots and voice agents contact your customers under your business name. You are responsible for having permission to contact the people on your list, for including a way to opt out, and for following the Spam Act 2003, the Privacy Act 1988, call recording rules and any rules specific to your industry. I build with those in mind and I will tell you what I see, but I am not your lawyer and compliance for your business is yours.
I work Monday to Friday, Brisbane time, and I do not work weekends. Anything sent over a weekend is picked up on the next business day. I aim to reply within one business day, and partnership clients within 24 business hours. Support is real access, used well. It is not a live chat that never switches off.
You own your business, your accounts, your data and everything built specifically for your business. I keep my methods, frameworks, templates and snapshots. You can use them fully inside your own business, but you cannot resell, repackage or teach them as your own. My blog posts, podcast, guides and other content are my copyright and may not be copied or republished without my permission.
I keep your business information private and I do not share it with anyone outside our work together. I only share a client's name, results, review or case study with their permission. I ask that you keep my methods and materials private in return.
To the extent the law allows, my total liability to you for any service is limited to the fees you paid me for it. I am not liable for indirect or consequential losses, or for the performance, downtime, pricing or data handling of any third-party tool. This does not take away any rights you have under the Australian Consumer Law.
These terms are governed by the laws of Queensland, Australia. If there is a problem, we talk about it directly and in good faith before anything formal happens.
Your privacy matters. This policy explains what I collect, how I use it and what your rights are. This website and my services are run by JULIA MANN AI PTY LTD (ACN 697 831 191, ABN 38 697 831 191), in Queensland, Australia.
I collect what you give me directly when you:
That can include your name, email address, phone number, business name, payment details handled by my payment providers, and anything else you choose to share. I do not store your full card details.
I also collect non-personal data automatically through cookies and analytics tools: pages visited, time on site, browser type and general location.
Client work often means I can see your systems, such as your CRM, website, email, calendar and ad accounts, and the information inside them, including your customers' contact details, enquiries and messages. When that happens I am handling your customers' information on your behalf.
I only look at what I need to do the work, I use it only for your work, and I keep it confidential. It stays yours. When our work ends I ask you to remove my access, or I will remove it with you.
I use AI tools such as Claude and ChatGPT as part of how I work. I only put your business information into them for your work. I do not put your customers' personal details into an AI tool unless it is needed for the job, and I will tell you when that is the case. Chatbots and AI agents I build for you may send conversation content to an AI provider to generate replies, and that provider has its own privacy policy.
I do not sell your personal information. Ever.
I use other companies' tools to run my business, and they process data under their own privacy policies. They include:
Many of these companies store data outside Australia, including in the United States. By using my website or services you accept that your information may be handled overseas by these providers. I recommend reading their policies if you have concerns.
This website uses cookies and similar tools, including analytics and an advertising pixel, to improve your experience, understand what is working and support my marketing. By continuing to use the site you agree to this. You can block cookies in your browser settings or limit ad tracking in your Facebook and Instagram settings, though parts of the site may not work properly if you do.
By opting in to a free resource, booking a call or buying, you agree to receive emails from me. Every email has an unsubscribe link. If I text you, you can opt out by telling me. If I record a call, I will tell you before I start and I will use the recording only to deliver your work.
Your information is stored on the platforms I use to run my business. I take reasonable steps to protect it, but no method of sending or storing data online is completely secure, and I cannot guarantee absolute security. If a breach is likely to cause you serious harm, I will tell you and the regulator as the law requires.
I keep information for as long as I need it for the purpose I collected it, and for as long as the law requires. Tax and accounting records, for example, must be kept for at least five years.
You can ask me to:
Contact me at the email below and I will respond within 30 days. If you are not happy with how I have handled something, tell me first. You can also complain to the Office of the Australian Information Commissioner, or the privacy regulator where you live.
This website is for adults aged 18 and over. I do not knowingly collect information from children. If you think a child has given me information, contact me and I will remove it promptly.
I may update this page from time to time. Changes are posted here with a new date at the top. If you keep using the website or my services after a change, you accept the updated version. What you agreed to when you bought stays as it was written at the time, unless we both agree otherwise.
Questions about this page or your information? Ask me directly.
JULIA MANN AI PTY LTD
ACN 697 831 191, ABN 38 697 831 191
Email: [email protected]
Website: juliamann.ai
Booking: Book a call